Shipping Insurance

Don't get caught without proper coverage. We are proud to introduce a partnership with Insureship.com to offer our valued users the ability to get some of the most comprehensive coverage available online. Insureship.com has proven their excellent service and mirror ShipTMS' philosophy of relationships before profit.

insureship-shipping insuranceOnline Shipping Insurance Services (InsureShip) provides shipping insurance for your online purchases from lost, damaged and theft while in transit. The best shipping insurance available.

Click here to learn more and get coverage

insureship-logo-whiteBGYou’re Covered

  • Worldwide Coverage – Insure to and from anywhere worldwide
  • Fully Licensed Agent/Brokers and Adjuster team
  • Full Replacement cost, not the depreciated cash value
  • Significant cost reduction over shipping carrier coverage
  • Real insurance vs. Declared Value coverage

InsureShip is committed to shipping insurance underwriting excellence. We have over 13 years of experience in commercial shipping insurance and provide worldwide shipping insurance coverage for all carriers. When you purchase your shipping insurance from us you will receive world-class service, fast & easy online claims processing and the peace of mind that comes when you insure your order with a trusted name such as InsureShip.com.

Do not be caught without proper coverage.

Shipping Insurance is paramount in this industry since anything used that is shipped LTL is only covered at 10 cents per pound. New items are typically covered at $5.00 per pound on average when shipping LTL.

  • LTL Carriers often undervalue shipments automatically
  • Declared value through a carrier is not true insurance
  • Shipping Insurance covers you 100% from door to door
  • Claim reimbursement may cover shipping costs
  • Proof of carrier neglect Not required
  • Very cost effective way to ensure satisfied customers

Online Shipping Insurance Services provides shipping insurance services and is committed to shipping insurance underwriting excellence. We have over 13 years of experience in commercial shipping insurance and provide worldwide shipping insurance coverage for all carriers. When you purchase your shipping insurance from us you will receive world-class service, fast & easy online claims processing and the peace of mind that comes when you insure your order with a trusted name such as InsureShip.com.

Underwriters: The Navigators Group

Policy Administered by:
Online Shipping Insurance Services, Inc. (InsureShip.com)
2049 Lincoln Ave Burbank, Ca. 91504
License #0G55434
Policy Period: Shipment Date
Expiration: 60 days from Shipment Date
Coverage: Full Invoice value of Online Purchase

The coverage insures the parcel and its contents against damage of loss from any external cause while in transit to, or from, premises utilized by the insured and in care, custody, or control of carriers listed within the United States of America and Canada EXCEPT as hereinafter excluded. Underwriters shall be liable for the invoice value of the property lost, destroyed, or damaged.

Policy Exclusions

Flowers, plants, fine art, cotton, fresh foods, live animals, precious stones and metals, currency, cigarettes, eggs, specie, securities and other negotiable papers, bulk products, personal goods, laptop computers, computer chips and similar memory devices, televisions and mobile phones, unless endorsed in writing. Merchandise shipped in consignment, memorandum, or approval unless shipped in fulfillment of and order or request.

Excluded countries: Afghanistan, Angola, Bolivia, Iran, Iraq, Nigeria, Paraguay and any other Country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC)

Loss, damage, or non-arrival of any parcel or the contents of said parcel which (a) is addressed, wrapped or packed insufficiently, incorrectly or contrary to the packaging requirements of the carrier being used by the insured or (b) bears a descriptive label or packaging describing the nature of the parcel’s contents. Any parcel containing personal goods to accommodate an employer or employee.

Losses (claims) being caused by infidelity, dishonesty, or any overt act on the part of the insured, associate in interest, and/or any of the insured’s employees, whether occurring during hours of employment or otherwise, or on the part of custodians (common carriers excepted), or the property insured, unless specifically endorsed herein in writing. Resulting from inherent vice, decay, clean up costs, loss of market, loss of use, latent defect, delay, changes in temperature or humidity, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against. Arising out of loss from delivering the product to someone who obtains it by trick, false pretense, or other fraudulent schemes.

Against loss or damage caused by or arising out of;
a) hostile or warlike action in times of both peace and war, including action hindering, combating, or defending against an actual impending or expected attack;
b) any weapon of combat employing atomic fission/fusion or any other radioactive force in times of both war and peace;
c) insurrection, rebellion, revolution, civil war, usurped power, or action taken by government authority in hindering, combating or defending against such an occurrence, seizure or destruction under quarantine or customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade. Nuclear Exclusion. Notwithstanding anything herein to the contrary, it is hereby understood and agreed that this policy shall not apply to any loss, damage, or expense due to or resulting from, whether directly or indirectly, nuclear reaction, radiation, or radioactive contamination, no matter what its cause.

Conditions

It is warranted by the insured that all parcels under this coverage will be shipped in accordance with all regulations of the carrier and amendments thereof.

The deductible, if any, shall be deducted from the amount of the claim or liability limit, whichever is less, on a “per parcel” basis and borne by the insured. The insured is responsible for (and entitled to) collecting any amount for which the carrier may be liable.

The insured must wait 20 days for domestic, 30 days for international shipments, to file for non-delivery claims. If damaged, the insured may file a notice of damage with Online Shipping Insurance Services immediately. All claims must be filed within 60 days of shipment to be honored. The insured will submit a completed Online Shipping Insurance Services claim form, copy of the original invoice to the consignee / original invoice from the shipper, whichever is applicable, a signed and dated statement from the consignee / receiving party, proof of damage if applicable and any additional documentation requested to substantiate the loss. Coverage does not include handling fees and insurance fees. All damaged property for which payment (not repair costs), or replacement costs have been made, must, on request, be returned to the Underwriters. Failure to hold the damaged property until the claim is fully resolved will result in the claim’s being denied.

The insured will have one (1) year from the date of the shipment to furnish any required and/or additional documentation requested by Online Shipping Insurance Services in order for the insured to substantiate said claim. Should the insured fail to provide the required and/or additional documentation within one (1) year from the ship date, the insured’s claim will be denied. Any covered loss will be promptly paid to the insured or their assignee after notice of loss or damage and the required documentation has been received and accepted by Underwriters in accordance with all terms and conditions of this coverage, unless property is replaced, at the option of the Underwriters, with like kind, function, and quality.

Upon payment for loss or damage, the Underwriters shall be subrogated to all the rights of the insured including whatever money may be recoverable. This payment excludes applicable deductible amounts corresponding to the claim settlement on account of said loss or damage from the carrier, or any of the carrier’s employees or agents, or from any other person or corporation whatsoever. The insured specifically covenants and agrees to aid the company in all manners possible to aid in securing reimbursement of said loss or damage. In the event the carrier admits to fraudulent activity from the carrier’s employees, the insured will take action against the carrier and not hold Online Shipping Insurance Services responsible for claims associated with said activity.

No suit, action or proceedings for the recovery of any claim under this coverage shall be sustainable in any court of law or entity unless the respective action is commenced within twelve (12) months after discovery by the insured of the issue giving rise to the claim, provided however, that said time limitation is invalid by the state law where this coverage is issued. In that case any such claim shall be void.

The insured or the Underwriters may terminate this policy at any time by giving fifteen (15) days written notice thereof, provided that such termination does not impact a shipment already in transit. Certified notice of cancellation sent to the insured at the last known address shall be deemed sufficient compliance with the conditions of this clause on the part of the Underwriters.

If you have any questions regarding this policy please contact us:
By email: info@insureship.com
By Phone: (866)701-3654 / International: +1-818-303-9255
Hours: Mon/Fri, excluding US public holidays 9:00am – 5:00pm PST (-8 GMT).

Excluded Commodities: Flowers, plants, fine art, cotton, fresh foods, live animals, precious stones and metals, currency, cigarettes, eggs, specie, securities and other negotiable papers, bulk products, personal goods, laptop computers, computer chips and similar memory devices, televisions and mobile phones, unless endorsed in writing. Merchandise shipped in consignment, memorandum, or approval unless shipped in fulfillment of and order or request.

Excluded Countries: Afghanistan, Angola, Bolivia, Iran, Iraq, Nigeria, Paraguay and any other Country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC)

What is shipping insurance?

Shipping Insurance covers the value of the package(s) you are shipping through a variation in the ocean marine policy. If your package is lost, damaged, or stolen in transit, shipping insurance will ensure that your receive full remuneration for the value of your package. Online Shipping insurance Services, Inc. (OSIS) Shipping Insurance covers all major carriers worldwide.

Is coverage provided worldwide?

Yes! OSIS provides shipping insurance coverage all around the world.

What items can I insure?

OSIS offers shipping insurance coverage for most commodities but we do have a few exclusions and conditions. Whether you need a $5.00 set of dishes covered or you want to insure a $1,000 set of golf clubs, OSIS has an option to fit your shipping insurance needs.

What shipping carriers can I use?

Coverage is available for nearly every shipping carrier. Some examples are: FedEx, UPS, DHL, USPS, Canada Post, Australian Post, YRC, SAIA, and most common carriers/LTL Carriers.

Can I mark the outside of my packages as insured if I am a certificate holder?

Do not mark the outside of your packages as being Insured, as this can bring unwanted attention. OSIS will provide you with an insert that describes that explain to your recipient that the package has been insured and provides full instructions on how to file a claim if the package is damaged during shipping.

Are there any packaging requirements?

Shipments must be packaged to withstand the normal rigors of transit and must meet (or exceed) the shipping carrier packaging standards. Please refer to your coverage certificate for specific conditions, and ensure that your packaging follows the requirements of the shipping carrier.

Do I need a policy certificate to insure with InsureShip.com?

No, but as an OSIS insured client you receive complete coverage and lower rates. If you occasionally ship small packages, you can purchase instant coverage directly from our website.

Is there a minimum requirement to insure with ShipTMS and OSIS?

Not at all! We have shipping insurance programs and rates available for shipments of all shapes and sizes. Whether you are a corporation shipping thousands of packages a day, or an individual who ships a few times a year. We have a shipping insurance solution to fit your needs.

How do I pay for OSIS coverage?

You have several options fr paying for shipping insurance. Typical coverage for ShipTMS is credit card pre-pay but if you are a larger shipper looking for a more seamless approach you can be invoiced. Contact ShipTMS to learn more and apply for open terms

Do I have to do anything different with the customs form?

You do not need to do anything different with your customs form. One of our exclusions reads “Loss, damage, shortage, or non-arrival of any parcel and its contents when it bears a descriptive label or packaging which describes, or alludes to, the nature of the contents.” We DO NOT exclude shipments with the proper customs declarations.

How do I file a claim and receive payment?

Claims can be filed online via our Online Shipping Insurance Claim Center. If you choose to file a claim via fax or regular mail, you can download the forms online. If your claim is for a lost package, you would start by filing a tracer with the carrier to see if they can locate the shipment. Once all the required paperwork is completed and submitted to OSIS, we will process your claim in an expedited fashion. The entire process can be managed online. Please note: Damaged items and packaging must be held until the the claims process is complete.

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